Customer Complaint Handling

Managing Product Quality Complaints is both a regulatory requirement and an opportunity to continuously improve product quality and prevent the reoccurrence of future complaints. Global regulatory agencies and Current Good Manufacturing Practices (cGMPs) require pharmaceutical companies to have written procedures; a process in place to receive, investigate, and respond to customer complaints and staff adequately trained to perform these actions.
This course describes customer complaints and how to manage them compliantly. It includes an overview of types of complaints, a risk assessment framework, executing an investigation, and complaint closure.